Reference

How we handle your account information

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. This policy walks through what we gather, why we need it, and how you can request changes or deletion.

Account data we collectPayment records retentionContact paths for data requestsDevice and session trackingCookie use explained
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399 tk How we handle your account information
DATA REQUESTS

How to reach us about your privacy

If you want to review the data we hold, correct an error in your profile, or request full account deletion, contact us through any of these paths. Include your registered mobile number so we can verify the request and respond directly.

Team online

Email support

Send your data request or privacy question to our support inbox with your account mobile number. We aim to reply within five business days with the information you need or confirmation that your request is in progress.

Live chat inquiry

Open the chat widget from your account dashboard and select the privacy topic. Our agents can explain what data we collect, how long we keep it, and guide you through a deletion or correction request in real time.

Account settings page

Log in and navigate to the privacy section under account settings. You can download a copy of your profile data, update contact preferences, and submit a formal deletion request directly from that screen without waiting for an agent.

DATA PRACTICES

How we protect and manage your information

We encrypt your account credentials, hash your payment PINs before they reach our server, and limit internal access to transaction records. Session cookies expire when you close the browser, and device fingerprints help us detect duplicate sign-ups without storing identifying photos or documents beyond verification.

Collection and purpose We gather your mobile number, payment transaction IDs, IP address and device type to verify deposits, process withdrawals and prevent fraud. Each piece of data serves a specific account or payment function; we do not collect information we do not actively use.
Retention periods Active account profiles stay live until you close your account. Transaction logs remain for ninety days after the last activity unless a dispute or regulatory obligation extends that window. Closed accounts move to archive and are deleted after the retention period ends.
Third-party sharing Payment processors receive your wallet transaction ID to confirm a bKash, Nagad or Rocket deposit. Game studios receive a session token to load your balance but never see your mobile number or withdrawal history. We do not sell or rent your data to marketing firms.
Your control options Request a data export from account settings to see everything we hold. Submit a correction if your profile details are wrong, or ask for full deletion if you want your account and transaction history removed. We process deletion requests within five business days and confirm when complete.

Privacy policy questions answered

We collect your mobile number, a password hash, your device type and IP address. When you deposit via bKash, Nagad or Rocket, we store the transaction ID and amount to credit your wallet and handle withdrawal verification later.

Active transaction logs stay available in your account history for ninety days. If you close your account, records move to archive and are deleted after the same period unless a dispute or payment investigation requires longer retention.

Game studios receive a session token and your current balance to load a slot or live table, but they never see your mobile number or withdrawal history. Payment processors get the transaction ID to confirm your bKash or Nagad deposit and nothing more.

Yes. Log in, go to account settings, open the privacy tab and click the export button. You will receive a file with your profile details, transaction history and session log within a few minutes.

Email support with your registered mobile number and ask for full account deletion. We will close your account, remove your profile and archive your transaction records within five business days, then confirm by email when the process is complete.

We use session cookies to keep you logged in and analytics cookies to measure page load speed. Session cookies expire when you close the browser; analytics cookies last thirty days. You can disable non-essential cookies in your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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