Reference

How jurisdiction and eligibility shape your account access

We run 399 tk for users in regions where local law permits online gaming. Your eligibility depends on where you are and what your jurisdiction allows—we flag this at registration and keep your account aligned with those rules.

Jurisdiction-dependent accessAge and identity verificationAccount compliance checksRegion eligibility reviewLocal law alignment
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399 tk How jurisdiction and eligibility shape your account access
COMPLIANCE PILLARS

How we handle verification, data retention and account integrity

Compliance underpins every account action on 399 tk. We verify your identity, log transactions, protect your data with SSL encryption, and maintain records for audit and security purposes. Below are the four pillars that keep the platform aligned with financial and legal standards.

Identity Verification At registration you provide your phone number and proof of age; we cross-check against national ID databases where available. If we flag a mismatch or suspect underage access, we freeze the account until you submit the documents we request.
Transaction Logging Every deposit via bKash, Nagad or Rocket, every withdrawal request, and every bet is recorded with a timestamp and amount. We retain these logs for audit, dispute resolution and anti-money-laundering checks as required by financial regulations.
Data Protection Your account information, payment history and personal documents are encrypted in transit and at rest. We share data only with payment processors, game providers and regulators when legally required; we do not sell or rent your information to third parties.
Policy Updates When we change our legal terms, privacy policy or compliance framework, we post the update in your account notifications and send an email to your registered address. Continued use of the platform means you accept the revised terms.
LEGAL INQUIRIES

How to reach us with legal, compliance or account questions

If you have a legal or compliance question—eligibility, account restrictions, verification documents or transaction disputes—use the channels below. Our Bangladesh support team reviews every inquiry and responds with the information or next steps your case needs.

Live Chat Open the chat widget in your account dashboard; select Legal Inquiry from the category list. Our team sees your account ID automatically and replies with jurisdiction-specific guidance or the documents we need to resolve your query.
Email Support Send your question to the support address listed in your account footer. Include your registered phone number and a brief description of the issue—region access, verification hold, or transaction review—so we can route it to the right team.
Help Center Browse the Legal & Compliance section in our help portal for answers on age requirements, region eligibility, document submission and account closures. Each article links to the form or contact path for further assistance if you need it.

Common legal and compliance questions answered

You can register from anywhere in Bangladesh if local law in your jurisdiction permits online gaming and you meet the legal age requirement. We check your region at sign-up and may request identity documents to confirm eligibility.

We suspend your account immediately, void any pending transactions and close your access. You forfeit any balance if we determine you knowingly misrepresented your age, identity or location to bypass our eligibility checks.

The legal jurisdiction is stated in our full terms of service, which you agree to at registration. If you access the site from a restricted region or your local law changes, we reserve the right to restrict or terminate your account.

Yes. Email our support team with your registered phone number and request a data export. We provide a PDF summary of deposits, withdrawals, bets and account activity within five business days, subject to identity verification.

We accept national ID card, passport or driver's licence issued by Bangladesh authorities. Upload a clear photo showing your name, date of birth and photo; our compliance team reviews it within 24 hours and notifies you of approval or additional requirements.

Log in, navigate to Account Settings, and select Request Closure. Withdraw any remaining balance first; we process the closure within three business days and send confirmation to your registered email. The action is irreversible and all data is archived per retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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